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d7 / d7II / dSS integration

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d7 Integration

 

Table of Contents

 

Overview:
d7 is a Multi-Tool designed for automation in diagnostic, Windows repair, and malware removal scenarios. We worked with FoolishIT to get d7 integrated in the simplest way possible.

Once you are configured, all you have to do is close d7 and the reports get sent to us with no extra steps.



Setup

Here is a quick screenshot tutorial

Go to the Tickets tab and get a Ticket Number you want to work on.

Here we'll use 2142



When you are in d7 you can tell it to prompt you for this work order number every time or click it to edit.



You should go into your d7 config and adjust the default email address to your Ticket Reply Email from your settings in RS



This is what it looks like when you click on the # to edit it;


Be sure you have the Info Report.html getting generated, you can check this box to generate it;



To verify the Info Report is attached, you can go to the report viewer;




Then you can just 'close' d7 to get the screen that prompts you to email the final report



That screen will look like this, and you will need to uncheck 'Zipped' one time - it will remember after that

NB: If your subject has the text "d7 Reports" or "All Reports" in it the integration should work.)



That's it! Now your reports will show up under Tickets -> Computer Reports, and they'll be attached in the Ticket in 'Additional Information'

 

Troubleshooting


If your reports aren't being attached to a ticket in RepairShopr, there are some troubleshooting steps you can follow to get this working:

1. Are you able to get a test email to go to yourself?
 
2. Are you able to get a test email to go to your RepairShopr alias?
This will probably show up in leads - if they are enabled.
 
3. If you can't get it to email, you will need to figure out how to make it email to us before we can integrate it into the app.

4. Can you verify that you have one of the following strings in the subject?
'd7 Reports', 'd7II Reports' or "All Reports" and the subject has the [#%num%] in the subject line
 
5. Can you double-check there is an "Info Report" when you try to send a real one?

6. Make sure that the 'FROM' email address is NOT set to your inbound email alias in RepairShopr.
 
7. If you think you have a ticket number on it, AND an "Info Report" attached, please add help@repairshopr.com in the destination email and send us one, that includes the "Info Report" - without an Info Report our integration won't do anything.
 
 
Frequently Asked Questions:

Question:
  • I cannot get Repairshopr to generate a computer report from the emailed info report generated from D7, tickets get generated but these are not converted to a computer report.

Resolution:
  • The subject must have = [#%num%] and [D7II Reports]
  • Double-check the "Info report" is checked and being sent by following the troubleshooting steps
  • Be sure not to amend [#%num%] to [TICKET:%num%] 

 

Question:
  • D7 not attaching to tickets
 Resolution:
  •  The issue is the email subject had "d7x" in it. I changed it to "d7" and it attached to the ticket!
 
 

Feedback and Knowledge Base

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