How to do it

The way the Custom Domain add-on works is:

1. You make a CNAME dns record for your subdomain to point to subdomain.repairshopr.com
2. Send us a ticket to help@repairshopr.com, so we can add it to the load balancer
3. We will change your custom domain setting for you and notify you when complete

Expanded Explanation

Here is an example, if your website is computerrepair.com - and your subdomain at RepairShopr (RS) is 'cr', your custom domain will be:
cr.computerrepair.com

If your subdomain is 'computerrepair' - then it would look like 'computerrepair.computerrepair.com' - you may want to find something more generic if you are going to use the custom domain feature.

Once you are ready, make a CNAME record like this (assuming we are going with 'cr' for a subdomain):
CR -> cr.repairshopr.com

PLEASE NOTE: The subdomains on these must match. For example:

xyz.myurl.com >
xyz.repairshopr.com

The "xyz" must be the same in both cases.

**IF you decide you would like a new sub-domain, you can go to Admin > Account Profile to search for a new one.

Once that is ready to go, just make a support ticket with us and we can do our part.

NOTE: The system doesn't allow multiple certificates, therefore you will encounter an SSL error when you login. This won't continue to occur if you stay logged in and it will not be visible to customers. This is something we are not able to fix until our hosting provider allows it. It's probably not something that will be fixed.

NOTE on CAPTCHA: If you need to use the Captcha Widget step in a Custom Widget and have a Custom Domain, you will want to use your RepairShopr domain (example below).

Instead of using the Custom Domain
http://subdomain.domain.tld/wf/new-ticket/start

Use the RepairShopr domain when linking to a Custom Widget
http://subdomain.repairshopr.com/wf/new-ticket/start

Additional note
If you change your subdomain your old Inbound Email Alias will no longer receive and process emails to your account. The Default Inbound Alias can be found under: Admin > Tickets - Preferences > Additional Settings > Inbound Email Alias, and you'll need to instead start using the new subdomain in your alias to receive emails at that address.

If you are using a Mailbox (under: Admin > Emails > Mailboxes) you do not need to change anything as the mailbox does not use the subdomain in the address.

Troubleshooting

If you send us a subdomain and it doesn't work, it's because our tool is checking public DNS servers for the correct record and for whatever reason the DNS entry isn't resolving correctly.

This can be caused by a number of things:

1. Not enough time has passed, the record isn't replicating yet.
2. It was setup incorrectly.
3. Lots of other reasons.

In order to test this, please go to http://www.samdns.com/.

1. Enter in the complete sub-domain URL you wish to check.
2. Select CNAME from the dropdown.
3. Click Go.

Here is a screenshot of what it should look like:

If the record is setup correctly, the answer will have your subdomain.repairshopr.com listed. Here is an example result that is valid:

Here is an example of a result that is not valid:

**If your query does not get this result, make sure to consult technical support for your registrar or web developer.