Skip to content

Microsoft Teams

IMPORTANT:
Per
this MS Developers Blog Post, webhook-based Office 365 Connectors will be retired on January 31, 2025. You will need to create new workflow URLs to be applied to your Syncro integration with MS Teams.
This MS Teams support article has more information on how to set up incoming web hooks with workflows for MS Teams.


Once you have your new workflow URL, you need to update the Microsoft Teams Workflow URL in each Notification Set in which you have MS Teams notifications configured.



Table of Contents

Overview
Webhooks
Adding Webhook and choosing Events

Known Issues & Limitations


Overview

 

First head to the App Center and locate the App Card and click in to it!

 

Next you will be presented with a description and a enable button. Click the Enable button to proceed.

 

Once the feature is enabled, a new column will show in the Notification Center.

 

You will also see a new field for Webhooks appear in the Notification Center

At this point you are going to need a webhook from MS Teams for the integration to work. So head over to MS Teams and locate the channel you want the notifications to get posted. Click the 3 dot context menu, then click Connectors.

A pop-up will come up and in this case, you will want to choose the Webhook option by clicking Configure.

 

 

The window will refresh and you will be prompted to enter a Name for the Webhook connection.

You can also upload an image that will be used in the post in Teams when the Notification fires off. Then click Create.

 

After you click Create the page will refresh and a Webhook will be shown. Copy that and head back to the Notification Center in RS.

Paste the Webhook in the Teams Webhook field and then lastly select the notifications in the Teams Column you want to have sent to MS Teams when the event happens.

 


Known Issues & Limitations

Note: These are per Microsoft's documentation.

  • By default, Teams only lists the 50 most recently named group chats in the drop-down list. If you want to send a message to a new group chat, use the following option.
  • The Get @mention token for a user can only be used for mentioning users. Mentioning channels/teams is currently not supported.
  • Sending a message in private channels isn't supported.

Feedback and Knowledge Base