General
855 results found
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Link Google, Yahoo, etc
Integrate a feature that allows customers to leave our company feedback through whichever online platform they use most frequently/have an account with. If they have none allow them to leave feedback directly onto our website. e.g. When a repair is complete, ask the customer if they'd like to leave feedback based on their experience. If they would, inquire as to which search engine they found you on, etc. and allow them to generate feedback directly from repairshopr.
1 voteWe currently give you an automated email followup tool called ‘Email Marketing’ in the admin section.
It has been used for exactly this :)
(minus the part about the feedback getting into our system, but we’ll hold off on that)
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Add PayPal button to system
Instead of just having the PayPal button included in invoice emails, there should be a button present on the invoices as an easy way to take a credit card payment over the phone or while onsite, that will directly deposit the funds into your paypal account.
3 votes -
Seperate Contacts under a customer (i.e. multiple people from the same business)
We have several companies we work with, but we deal with their employees directly when they have issues.
I think you should have the ability to add multiple contacts under the same company. Ideally the way this would work best for us, would be when creating a new ticket under CompanyABC there should be a drop down box specifying which contact you would like to use (or being able to add a new one). The contact would only need a separate Name, Phone Number, and e-mail field, but the address and such would pull from the company.
This way we…
31 votesThis is now live for all users! You can turn this on by clicking “Enable Multiple Contacts” in Admin Settings. You will then find a “Contacts” section on the Customer Detail screen where you can add multiple contacts. These contacts can be selected when you create a new ticket.
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you should be allowed to use the company's phone number as a new client entry,.
The reason for this is there are some repairs that need to be made specifically for the repair company itself. I would like to track those but when I enter a new client and put in the company info and the company phone number, it won't work. it says it is in use.
1 voteThis has worked that way, if it says in use the customer is just disabled and not deleted. You can find them with the advanced search and re-enable.
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Signature pad on job tickets
SIgnature pad to make the customer sign and agree to terms of a repair, like the signature pad on the invoice page
3 votesMobile has it, and there is a new intake form setting.
Thanks!
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Appointment Duration
When scheduling, it would be very helpful to have a duration slider so we can indicate the length of the appnt. As it is, once we create the appointment we have to go to Google Calendar and adjust the time. Default of one hour is perfect, but maybe have the slider be adjustable from 30 min to 4 hours (or longer).
10 votesWith the new calendar you can drag out the end of the appointment to set the duration, let us know what you think!
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Calendar
The calendar sync with Google should be an appointment, not a event request as it is now, awaiting for me to accept it. It should list the customer name and the subject in the title, the address in "WHERE" and the full description in the "DESCRIPTION". Ideally, it would also have the customer phone number somewhere, maybe the description. Once Locations is implemented in the customer page, you should be able to select the location when scheduling and it would list the appropriate address in the WHERE field.
5 votesWe added some more information to the appointment description, let us know via email if you have more ideas around this!
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Recurring Invoices
A few thoughts while working with recurring invoices:
It would be great to be able to "pause" if needed - either a suspend or pause for XX billing periods.
Can we edit/update/delete saved CC info? What happens if it expires or we entered it wrong?6 votesWe added the pause function to this.You can change the credit card on these if updates are needed.
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Improve Calendar Interface
Ideally I could switch between month and week views. The week view would be the more important, and would have the week laid out horizontally, and the days running vertically with hours listed. The appointments would be laid out to quickly see what tech was scheduled when as opposed to now where it just shows an appointment and hovering brings up the time (and they're not even in order by time).
3 votesThis was deployed, have fun!
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Separate pages for job statuses
I would find it helpful if it were easier to filter jobs in different states: one list page for new / in progress jobs, one for jobs that are waiting for parts / customer input, one for jobs that are finished and awaiting pickup, etc.
7 votesThe Ticket Groups feature should allow this now!
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Add a retail price to parts orders, and automatically add them to invoices
When using the ticketing system, and we need to make a parts order for something - it would be nice to be able to add that item to the invoice automatically. If the parts order asked for the retail price, it could know how much to charge the customer.
2 votesThis is in production! Have fun!
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Able to edit pricing on POS sale
Option is needed to edit pricing on specific item when using POS.
1 voteYou can click the price to edit it now – thanks!
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knowledgebase
There should be a built in knowledgebase so that our tech reps can look over notes from similar issues...
1 voteWe turned this on and started writing content last week, lots more to come!
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Sort by Column
Ability to sort by column in the Tickets or Clients tabs. Important feature to see tickets of a specific type, etc.
1 voteThis is live – we deployed it about a week ago.
Thanks!!
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Recommendation for Beta Search
Please implement a "Add Customer" button if the to the search page if search didn't return any results
1 vote -
Notes Section IN Invoices
Need area in Invoice to Add note
1 voteThis has been there, you have to click edit on the invoice to get to the tech notes currently. They don’t show up on the pdf either.
Does that work for your need?
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Need Discount line
I could use a Discount button or line on Invoice... Showing what i'm discounting.
1 voteThis is already there.
Just make a product with a negative dollar amount, or add a manual line item with a negative dollar amount or negative quantity.
We use negative dollar amount for a discount, and a negative quantity for a return.
There is also a post on the blog about discount by percentage – take a peek at that too
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Quick Deposit
We take a payment before we start any repairs for the diagonstic. It would be nice if we could have a couple deposit buttons for different amounts. Once you click on the button, you can then choose the payment method and apply the payment. This would be all done once you have created the customer and their ticket.
1 voteHey there!
We actually added deposits recently, head to settings and check ‘enable deposits’
We also have an FAQ page in our help section and a video..
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Tracking number field
When tracking parts, it would be nice to have a text box for tracking numbers. Even better, it would be nice if that text field supported tracking numbers and allowed you to see the tracking status . . . maybe even send notifications?
1 voteThere is a tracking number field, and it does link to google where you are just a click away from tracking. I will put it on our list to look into alerting you
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Custom Fields or Drop Down Menus in Ticket
It would be nice to have custome feilds in the ticket that can be updated. For instance, during our diagnostic process, we test several parts of the computer to include the HDD, RAM, CPU, GPU and MOBO. we have custom drop down menus where we can select Pass or Fail for each item as we finish the diagnostic. I really do not want to have to type all of this out in a text box if I can just select the results from a drop down. I can think of many more ways we can use custom feilds and drop…
11 votesHey!
We have this done and ready for early beta testers to play with, ping us if you aren’t a beta tester and want to be.
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